er77's Privacy Policy — Your Data Is Our Responsibility

In Introduction

er77 ("we", "us", or "platform") provides a safe and trusted service for the online gaming community in Bangladesh. This privacy policy fully informs you about how we collect, use, and protect the personal information you provide when you access and use our website er77.lat.

Please read this policy carefully. By using er77 services, you are considered to have accepted the terms of this privacy policy. We are committed to never selling or transferring your personal information to unauthorized third parties.

1 What Information We Collect

Various types of information are collected when you register an account on the er77 platform, use our services, and contact our support team. Details are provided below.

1.1 Information You Provide Directly

The information you provide yourself includes:

• Full name, date of birth, and national ID number (for age verification)
• Valid email address and mobile number
• Current and permanent address
• Payment information — such as bKash, Nagad, Rocket, Upay account numbers or bank account details
• Password and security question answers (stored in encrypted form)
• Information provided when contacting customer support

1.2 Automatically Collected Information

Our system automatically collects certain technical information, which is used to improve service quality and ensure security:

• IP address and Device ID
• Browser type, operating system, and version
• Platform access time, session duration, and pages visited
• Referral URL and click data
• Cookie and local storage data

1.3 Gaming Activity Information

To maintain service integrity and ensure responsible gaming, we store:

• Gaming history and transaction details
• Deposit and withdrawal records
• Bonus usage and wagering activity
• Account limit-setting preferences

2 Purpose of Using Information

er77 uses collected information only for the following legitimate and necessary purposes:

2.1 Service Delivery and Operations

• Creating, verifying, and managing your account
• Processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, or bank transfer
• Providing bonuses, rewards, and VIP benefits
• Personalizing your gaming experience

2.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Detecting money laundering and fraudulent activity
• Age verification (confirming 21+) and identity verification
• Detecting and preventing multiple accounts

2.3 Customer Support

• Providing 24/7 live chat and email support
• Resolving complaints and issues
• Sending important account-related notifications

2.4 Responsible Gaming

• Detecting and intervening in problematic gaming behavior
• Implementing self-exclusion and limit-setting features
• Providing responsible gaming information and support

2.5 Platform Improvement

• Analyzing and improving service quality
• Identifying and resolving technical issues
• Planning new games and features

3 Data Storage and Security Measures

er77 places the highest priority on the security of your personal information. We implement industry-standard technical and organizational measures that protect your data from unauthorized access, alteration, disclosure, or destruction.

3.1 Technical Safeguards

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption
• Password Hashing: Your password is never stored directly — only an encrypted hash is stored
• Firewall and Intrusion Detection: Advanced firewall systems and 24/7 security monitoring
• Regular Security Audits: Periodic security testing conducted by third-party experts

3.2 Access Controls

Only staff members who need access to your data to carry out their professional duties are granted access. All staff operate under strict confidentiality agreements and receive data protection training.

3.3 Data Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by legal obligations. Even after an account is closed, some information may be retained for a specified period for legal or regulatory reasons.

4 Sharing Information with Third Parties

er77 never sells, rents, or transfers your personal information to third parties for marketing purposes. However, information may be shared in the limited circumstances described below:

4.1 Service Provider Partners

We use trusted third parties to operate our services, such as:

• Payment processing companies (bKash, Nagad, Rocket, Upay, and banking partners)
• Identity verification agencies
• Technology and software service providers
• Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft)

These partners are granted access only to the information necessary to carry out their specific responsibilities and operate under strict confidentiality agreements.

4.2 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• As part of a court order or valid legal process
• To assist in investigations by competent authorities
• To comply with Anti-Money Laundering (AML) regulations
• In urgent situations to protect public safety

4.3 Business Restructuring

If er77 undergoes a merger, acquisition, or asset sale, user information may form part of the transferred assets. We will provide users with advance notice in such circumstances.

5 Cookies and Tracking Technologies

er77 uses cookies and similar technologies to improve your browsing experience and operate the service.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security features — these cannot be disabled
• Functional Cookies: For language preferences, gaming settings, and personalized experience
• Analytical Cookies: To understand platform usage patterns — used for statistical analysis

5.2 Cookie Controls

You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

6 User Rights

As a user of the er77 platform, you have the following rights regarding your personal information:

6.1 Right of Access

You may request a copy of the personal information we hold about you. We are committed to responding to this request within a reasonable time.

6.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request a correction through our customer support.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or ongoing transactions.

6.4 Right to Object to Processing

You may object to the processing of your information in certain circumstances. For marketing communications, you may unsubscribe at any time.

6.5 Exercising Your Rights

To exercise any of the rights above, please contact our support team. We will respond to your request within 30 business days.

7 International Data Transfers

For the operation of er77's services, your information may in some cases be stored or processed outside Bangladesh. For any such transfer, we ensure that all parties involved comply with appropriate data protection standards and that the security of your information is maintained.

8 Protection of Minors' Information

er77's services are intended only for individuals aged 21 and above. We do not knowingly collect any personal information from minors.

If we become aware that a minor is using our services or that their information has been stored with us, we will immediately close that account and delete the relevant information. Parents or legal guardians may contact us directly regarding this matter.

9 Policy Changes and Updates

er77 reserves the right to update this privacy policy as needed. For significant changes, we will:

• Publish a notice on the website
• Notify registered users of the changes by email
• Clearly state the effective date of the changes

If you continue to use er77's services after a policy update, you will be considered to have accepted the updated policy. We therefore recommend visiting this page regularly.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us: